[vc_row][vc_column width=”1/4″][vc_btn title=”1 – No Video Input” style=”3d” shape=”round” color=”primary” align=”center” button_block=”true”][/vc_column][vc_column width=”3/4″][vc_column_text]Connectivity Issue

Check that you are getting a STRONG wifi signal to your device or that you have internet connectivity. A physical ETHERNET plug is always the preferred method of connection, as it gives you the BEST speeds to your device.

NO Broadcast on Channel

It may also give you “No Video Input” if there is not a broadcast coming over that channel. You will see this most often on the HD NFL / MLB channels during the week when there is NO game being broadcast.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_btn title=”2 – Buffering / Video on Demand Not Playing” style=”3d” shape=”round” color=”primary” align=”center” button_block=”true”][/vc_column][vc_column width=”3/4″][vc_column_text]Buffering

Buffering can be caused by many issues, with some within our control to many out of our control.

Check your internet connectivity and reboot your MODEM, ROUTER and any ACCESS POINTS you may be using. You should also REBOOT / RESTART your device. If this does not correct the issue, you may also report any channel issue in our web form and we will report them to our provider.

Video on Demand Not Playing

You should perform all the steps outlined above for BUFFERING before reporting them on our web form. Some issues can be fixed by our provider and others may just be that the source of the video is currently OFFLINE and should come back up in time. You can still report the outage on the web form and they will be forwarded to our provider.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_btn title=”3 – Can I sign up for monthly AUTOPAY?” style=”3d” shape=”round” color=”primary” align=”center” button_block=”true”][/vc_column][vc_column width=”3/4″][vc_column_text]As of October 1st, 2017, BTS TV and BTS HOME now offers Automatic Bill Pay

1) Choose the number of devices you are currently paying for from the dropdown.

  • $20.00 – BTS TV – 3 Devices per Month
  • $25.00 – BTS TV – 4 Devices per Month
  • $40.00 – BTS TV – 2 Accounts – 6 Devices
  • $50.00 – BTS TV – 2 Accounts – 8 Devices

2) Click the Automatic Billing button below and provide all information to insure that the account is connected correctly.[/vc_column_text][vc_raw_html]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[/vc_raw_html][vc_column_text]If you would like to revoke and cancel your monthly Automatic Billing with BTS HOME or BTS TV please click the button below and follow the instructions on PayPal’s site.[/vc_column_text][vc_raw_html]JTNDQSUyMEhSRUYlM0QlMjJodHRwcyUzQSUyRiUyRnd3dy5wYXlwYWwuY29tJTJGY2dpLWJpbiUyRndlYnNjciUzRmNtZCUzRF9zdWJzY3ItZmluZCUyNmFsaWFzJTNEQTNKN1hMU1g5RFc3TCUyMiUzRSUwQSUzQ0lNRyUyMFNSQyUzRCUyMmh0dHBzJTNBJTJGJTJGd3d3LnBheXBhbG9iamVjdHMuY29tJTJGZW5fVVMlMkZpJTJGYnRuJTJGYnRuX3Vuc3Vic2NyaWJlX0xHLmdpZiUyMiUyMEJPUkRFUiUzRCUyMjAlMjIlM0UlMEElM0MlMkZBJTNF[/vc_raw_html][/vc_column][/vc_row]